Patient Relations and Communication
Do you know why patients choose your office? When a patient changes providers, do you know what led them to do so? Do you know how you are getting your new patients and do you have a strategy to ensure that pipeline continues? Do you have a social media presence? Do you need one?
Patient Insights
-
We conduct patient surveys and let you know what your patients love about your office, and what you can improve.
-
We develop and help you implement a service improvement plan that addresses patient concerns.
-
We provide in-depth service training for all areas of your office, tailored to your specific goals and office guidelines.
-
As your medical billing company, we act as an extension of your team and offer excellent patient service when sending statements and answering patient questions about billing.
Public Relations
-
We evaluate how you communicate to your patients and provide recommendations to improve communication.
-
We create and help implement a public relations strategy aimed at growth and targeting the types of patients you want to see if your office.