That's Not My Job

Talking about job descriptions means we are clearly in the middle of some of the less glamorous aspects of effective HR policy, but it doesn’t mean it isn’t a vital component to making your office as effective as possible.

You may think your small office doesn’t need job descriptions because everyone pitches in and helps support the entire office. That’s great when it works, but as soon as things aren’t getting done the way they are supposed to, it means you are less likely to identify the breakdown in the process and it is difficult to hold the appropriate person accountable.

Benefits of Job Descriptions

  1. Clearer Office Process. As you sit down to create job descriptions, you get the opportunity to critically assess your office processes such as patient experience and billing. As you write down who is responsible for each thing that needs to be done in your office, you will be able to identify any gaps in the current process.

  2. Faster Hiring Decisions. While screening candidates and telling them about the role, a clear and accurate job description helps you prioritize what you are looking for in a candidate.

  3. More Complete Training. Onboarding new staff members becomes easier with job descriptions because they ensure everything a new hire is expected to do is covered in depth. Your new hire will be able to rely on that job description as they work towards mastering their new role.

  4. Easier Performance Management. When you have set clear expectations in the form of accurate and relevant job descriptions, you have put into place a very easy way to identify and address underperformers.

  5. Increased Respect Among Co-workers. It isn’t always clear what everyone’s responsibilities are. Job descriptions that accurately reflect the roles everyone on your staff performs helps everyone see what contributions other co-workers make.

They may be boring, but job descriptions can help your practice in many different ways. Check back next week for tips on how to implement them.

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