What should you do in this situation? Check to see if you can APPEAL!
Your insurance contracts have strict deadlines on how much time the insurance company can ask for the money back. Be sure to check that deadline and file the required paperwork so that you still get paid for the visit.
If you have a billing company, they should take care of this for you. If you do it internally, it’s a pretty easy process.*
Steps to Appeal:
Check to see how much time they have to recoup.
Appeal, following the instructions provided either on the refund request letter or on the insurance company’s website.
It’s pretty easy and could save your practice several thousand dollars each year.
*At Altus Solutions Group, we file appeals for all of our clients for refund requests as well as other issues we come across. When appeals get denied we continue to appeal until it is resolved.